Nedbank Job Opportunity – Apply Now for 6-Month Service Consultant Contract
Nedbank invites suitably qualified applicants to apply for their Service Consultant Vacancies. The closing date for applications is 16 September 2025.
If you are passionate about helping people, enjoy working with technology, and have great customer service skills, this opportunity is for you. Nedbank is looking for dedicated individuals to join their team on a 6-month contract as Service Consultants. This is your chance to work with one of South Africa’s leading banks while gaining valuable experience in the banking industry.
This role focuses on educating clients about digital banking services, handling cash transactions, and providing top-quality support. If you are ready to take the next step in your career and want to make a real difference in customers’ lives, this could be the perfect position for you.
Why Join Nedbank
Nedbank is one of the most respected banks in South Africa and is known for its commitment to excellent customer service and innovation. By joining their team, you will:
- Work with advanced banking technology and digital tools.
- Gain valuable experience in banking and customer service.
- Be part of a supportive and professional team.
- Help clients experience the convenience and security of digital banking.
- Play a key role in improving how clients interact with Nedbank.
About the Service Consultant Role
As a Service Consultant, you will be the first point of contact for Nedbank clients. You’ll guide them through different banking services, teach them how to use self-service and digital tools, and handle basic cash transactions.
Your role is essential in making sure every client has a smooth and positive experience at the branch. From helping someone download the Nedbank app to assisting with deposits or withdrawals, you will be there every step of the way.
Key Responsibilities
As a Service Consultant, your daily tasks will include:
Client Engagement:
- Greet clients and help them with their banking needs.
- Teach clients how to use digital and self-service banking channels.
- Assist clients with downloading the Nedbank app and fixing login problems.
- Help clients buy airtime, data, or other services using self-service devices.
- Provide statements, new bank cards, and other documentation when needed.
- Build strong, long-term relationships with clients.
- Guide clients on how to manage their accounts online.
- Identify opportunities to recommend additional banking services.
- Keep clients updated on their applications or queries.
Cash Handling and Business Operations:
- Accept and process deposits, withdrawals, and transfers.
- Balance and secure branch stock, such as cards and cash.
- Load cash into ATMs and perform first-line device maintenance.
- Control queues and give priority to clients with special needs.
- Safely destroy old or expired banking materials.
- Ensure proper handling of inter-bank transfer documents.
- Minimize losses by reporting cash discrepancies immediately.
- Assist clients with foreign currency requests and transactions.
Risk and Compliance:
- Follow all policies and procedures to prevent fraud.
- Maintain strict control over cash and drop safe limits.
- Verify client identities and authenticate transactions carefully.
What Nedbank Looks For
To qualify for this role, you must have the right skills and experience. Here’s what Nedbank requires:
Education:
- Minimum: Diploma (NQF Level 6)
- Preferred: Higher Certificate in Banking Services (NQF Level 5)
Experience:
- 1–2 years of experience in retail banking or customer service.
- Experience handling cash and resolving first-line technical problems.
- Foreign exchange experience is an advantage.
Skills Needed:
- Strong customer service skills.
- Good problem-solving abilities.
- Knowledge of Nedbank products and services.
- Understanding of risk management and banking compliance.
- Relationship-building skills.
- Ability to work under pressure and adapt quickly.
Behavioural Competencies
Nedbank values employees who demonstrate:
- Building strong customer relationships.
- Earning trust through honesty and transparency.
- Teamwork and collaboration.
- Staying calm under pressure.
- Adaptability in a fast-paced environment.
- A desire for continuous learning and improvement.
Why This Role is Important
This position is ideal for someone who enjoys working with people and wants to grow in the banking sector. You’ll not only assist clients with their day-to-day banking needs but also educate them on the future of digital banking.
Nedbank is focused on delivering exceptional customer service while promoting digital solutions that make banking easier and safer. By joining the team, you’ll play an important role in achieving these goals.
Apply Now
Applications close on 16 September 2025, so don’t miss this opportunity.
If you are tech-savvy, good with people, and ready to take your career to the next level, apply today to become a Service Consultant at Nedbank. This is your chance to be part of a dynamic team and gain valuable experience with one of South Africa’s top banks.
