The Department of Justice and Constitutional Development is inviting suitably qualified applicants to apply for Four (4) Call Centre Agent Admin Clerk vacancies.
Closing date for applications: 11 August 2025
ADMINISTRATION CLERK (CALL CENTRE AGENT)
- REF NO: 25/78/IDS (X4 POSTS)
- SALARY: R228 321 – R268 950 per annum. The successful candidate will be required to sign a performance agreement.
- CENTRE: National Office: Pretoria
REQUIREMENTS:
- Grade 12 or equivalent qualification;
- Knowledge and application of relevant Public Service and Departmental legislation/prescripts/policies and procedures;
- Knowledge of procedure and processes applied in Call Centre and Office Management;
- Provisioning of Call Centre administration procedures and processes;
- Knowledge of capturing, document tracking, storage and retrieval.
Skills and Competencies:
- Communication (verbal and written) skills;
- Computer literacy;
- Problem solving;
- Good interpersonal relations;
- Planning and organizing;
- Proper usage of presentation equipment;
- Sound organizational skills;
- Ability to correctly interpret relevant documentation.
DUTIES:
Key Performance Areas:
- Handle all inbound and outbound calls;
- Resolve customer queries through e-mail, walk-ins and other platforms;
- Provide information for reporting and customer satisfaction purposes;
- Render general clerical support services.
ENQUIRIES: Mr. S. Maeko Tel No: (012) 315 1996
APPLICATIONS:
Quoting the relevant reference number, direct your application to:
Postal address: The Human Resources: Department of Justice and Constitutional Development, Private Bag X 81, Pretoria, 0001.OR Physical address: Application Box, First Floor Reception, East Tower, Momentum Building, 329 Pretorius Street, Pretoria.
